Refund policy

Items must be returned unused and in perfect condition — free from damage, stains, odors, or anything that would prevent them from being sold as new. They must be in their original packaging, with all tags and any included items, within 14 days of receiving your shipment.

Where to return

• Online purchases can be returned online or at any of our physical stores.
• In-store purchases can only be returned to the store where they were bought.

Sale items
Items bought on sale can be exchanged only; they are not eligible for a refund.

Exchange fees
Exchange fees start from 110 EGP.

Refund fees
The original shipping cost will be deducted from your refund, plus a 120 EGP fee charged by the courier company to pick up the item and deliver your money.